These run against my production fleet every day. The rule set is the same across all of
them: reads are open, writes are approval gated, and every action lands in an audit log
I can hand to anyone who asks.
Scheduled
IT Ticket Digest Agent
Runs twice a day against a support dashboard of roughly 66,000 records, pulls the
tickets where I am the DRI, groups them by urgency, and attaches a proposed next action
to each one. It tracks the delta between runs instead of re-sending the same list, so a
quiet queue produces a quiet digest.
2 runs/day · ~66K records queried · every run logged to an audit table
Monitoring
Slack IT Triage Agent
Sweeps about 15 IT channels, classifies the traffic against my role, and only sends a
DM when something clears an urgency bar it raises automatically when I am out of office.
It distinguishes bot traffic from human senders, tracks standing tickets and live
incidents, and stays silent when a sweep finds nothing worth my time.
~15 channels swept · OOO-aware urgency threshold · zero-noise empty sweeps
macOS fleet
Jamf Pro Auditor + Operator
A read-only auditor for inventory, configuration profiles, policies, and check-in
health, paired with an approval-gated operator that handles patching, MDM commands, and
group or policy edits with dry-run previews before anything executes. This pair produced
my macOS compatibility audits, a 631-device stale-record reliability report, and the
quarterly fleet metrics dashboard.
auditor proposes · operator executes on approval · per-action Airtable audit log
Windows fleet
Intune Auditor + Manager
The auditor runs a weekly read-only posture review of 65 weighted checks across 15
categories and emits an HTML dashboard plus trend data. The manager executes 43
approval-gated Microsoft Graph operations covering devices, profiles, compliance, apps,
and Autopilot. It replaced manual console compliance review entirely.
65 checks weekly · 43 gated Graph operations · plan, approve, execute, audit
Event-driven
ABM Unassign Worker
Fully unattended. When a laptop is marked for donation in our asset base, a webhook
fires, the device is unassigned from its MDM server in Apple Business Manager by serial
number, and the record is stamped with the result. Authenticates to Apple with OAuth and
ES256-signed JWTs. No human in the loop.
Airtable webhook → Apple Business API → record stamped · running in production
Security
Device Security Analyzer
Built out of a 404-device fleet outlier investigation. It works each device through
Jamf and our asset data, writes findings to a dedicated investigations base, and grades
every finding by whether an agent can remediate it or a human needs to. It sorts its own
backlog, then a published dashboard fronts the results.
100 device investigations · 120 issue-history records · findings graded by agent-remediability